Common reasons your PS4 controller is not working Here's a guide from our tech experts to fixing your PS4 controller. Here at Asurion, when tech breaks, we fix it-whether it's speeding up your iPhone® or Android™ or fixing a TV with no sound. But what's wrong with it? Much like other PlayStation® issues that stop your game before it starts, such as overheating, software crashes, or controller drift, it's annoying when you can't figure out or solve the problem. You're all set to play your PS4™ when suddenly you discover your controller won't work.
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